Knowledge Services is seeking an Employee Relations Coordinator to join our team in our Indianapolis, IN Headquarters! This role requires a creative problem solver with a smile. The Employee Relations Coordinator is the direct link to our contract employees working on-site at our client locations. They receive their pay check from us, but work at another location. They need to feel a direct connection back to us and this role provides the levels of great service to ensure everything runs smoothly for them while working assignments at a client site.

The Employee Relations Coordinator is responsible for all client and employee service aspects, issue resolution, and compliance risk mitigation. This position will serve as the primary point of contact for employee inquiries and concerns, providing accurate and timely responses in a professional manner.  

• Handle the FMLA leave administration process in partnership with the HR Team.  
• Conduct exit interviews and document feedback to identify trends and areas for improvement.  
• Partner with managers to coach and counsel employees on work performance issues  

• Follows and implements progressive discipline procedures.  
• Maintaining a database of employee information, such as personnel files and hiring records  
• Managing employee records and payroll functions, including tracking time worked and updating personnel records.  
• Manage and conduct employee relations, recognition, morale, and retention programs.  
• Recommend solutions to any employment-related issues raised by clients and temporary Employees, as well as review processes on an ongoing basis to identify proactive ways to improve efficiencies.  

• Visit the client location within a designated region in the State of Indiana.  

• 1+ years in client facing and/or similar professional environment 
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal skill with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. 
• Ability to travel to a designated region of Indiana 1-2 days per week
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Knowledge Services strives to offer an environment that provides our Team Members with the right balance between work and family.  

Perks and Benefits include:

• Brand new HQ office full of amenities (gym, rec room, coffee bars, bike room)
• Personal, modern work stations with standing desks and top of the line technology 
• Mindful environment with touch-less door entry and hospital grade air filtration system
• Comprehensive health insurance including dental and vision coverage
• Company funded life insurance
• 401k match program (Roth and Traditional options)
• Established Wellness Program

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member and in our relationships.  We believe titles do not define a person, but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

People with disabilities, veterans, and military families are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317.806.6102.

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