Knowledge Services is seeking a Quality Assurance Engineer (QA) who thrives in the space between fully automated testing and hands-on manual testing.

• This role is ideal for someone who values software quality, is curious by nature, and is willing to jump in wherever needed - whether that’s validating acceptance criteria, executing manual test cases, assisting with automation efforts, or supporting load/performance testing.
• This is not a pure automation role. We’re looking for someone who prefers manual testing but is comfortable with scripting, understands automated test frameworks, and can collaborate closely with developers who own unit testing.

Quality Assurance Engineer Responsibilities:

• Perform manual testing across web, API, and backend systems in an Angular/.NET stack, validating acceptance criteria, and uncovering edge cases.
• Contribute to automated test creation when needed, especially around integration, API, and regression workflows.
• Support load and performance testing, working with shared IT services or internal tooling.
• Review user stories and acceptance criteria to ensure clarity, testability, and alignment with business requirements.
• Assess blast radius and potential risk when code changes are introduced.
• Collaborate with developers to ensure effective unit test coverage.
• Maintain well-organized test cases, documentation, and test artifacts.
• Participate fully in agile ceremonies (standups, backlog refinement, sprint planning, retrospectives).
• Work cross-functionally to champion quality and continuously improve our testing practices.
• Seek out opportunities to improve test coverage, processes, and team efficiency.

Quality Assurance Engineer Required Skills & Experience:

• Strong background in manual software testing.
• Ability to write or understand scripts in languages such as Python, JavaScript, Bash, or PowerShell.
• Experience with automated testing tools or frameworks (such as Cypress, Playwright, Selenium, or similar).
• Familiarity with Git and standard branching workflows.
• Ability to read and interpret acceptance criteria, user stories, and technical documentation.
• Experience working in an agile environment (Scrum or Kanban).
• Strong organizational skills with the ability to track multiple test efforts simultaneously.
• Analytical mindset with a natural inclination to “seek out quality” - someone who is curious, thorough, and thoughtful.
• Willingness to perform manual testing as the primary focus of the role.
• Eagerness to learn new tools, platforms, and testing methods.

Preferred Qualifications

• Candidates who have transitioned from development to QA, or who have technical backgrounds but prefer quality-focused work.
• Experience developing or maintaining automated test suites.
• Exposure to load/performance testing tools (JMeter, k6, Locust, etc.).
• Understanding of CI/CD pipelines and how automated tests integrate within them.

Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success. 

At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:

• Medical coverage, including employer match program for Health Savings Accounts (HSAs)
• Generous 401k retirement plan with employer match
• Dependent Care Flexible Spending Account (DCFSA)
• Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
• Dental and Vision insurance
• Company-sponsored life insurance, with options for additional coverage
• Short- and Long-Term Disability (STD and LTD) benefits
• Pet insurance
• Maternity, Paternity, and Military benefits
• Baby on Board program
• Paid Time Off package
• Company Anniversary Bonus program
• Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
• A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more

Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services.  We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more. 

As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships.  We believe titles do not define a person but provide a framework to each person’s endless potential.  Our focus on improving our team, product and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service.

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Veterans, military families, and people with disabilities are encouraged to apply.

Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations.  Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.